Buying information

FAQs

What information does Thai Artisan collect?

When you visit our web site, our web server automatically recognizes the domain name and e-mail address (where possible). We collect the domain of visitors to our web site, the e-mail address of those who communicate with us via e-mail and user-specific information on which pages consumer's access or visit.

Why do we collect this information?

The information we collect is used to improve the content of our web site and to customise the content and / or layout of our pages for each individual consumer.

Will you be contacted by Thai Artisan?

If you supply us with your e-mail or postal address online, you may receive periodic e-mails from us with information on new products, services and upcoming events. You may opt out from receiving e-mails or postal communications at any time.

Does Thai Artisan share customer lists?

Under no circumstances will we ever share your contact details or email addresses with ANY third party, this information is strictly held between Thai Artisan and you, our valued customer.

Is my credit card and personal information safe?

We use sophisticated encryption and authentication tools to protect the security of our customers' personal information, including credit cards and passwords. We guarantee that every online transaction you make will be 100% safe.

Returning Merchandise

Our Guarantee

Thai Artisan is proud to offer exceptional products. If an item fails to meet your expectations, simply notify us by email within 7 days of the items arrival & then return it to us and we will take it back for an exchange or full refund of the product cost minus all shipping charges. Returned goods must be sent back using a registered method, so that the item can be successfully tracked.

Refunds

Please allow one billing cycle for a credit card refund to appear on your statement. Please remember, refunds on shipping and handling are credited only when an item is incorrectly shipped.

Shopping

Product availability

We strive to have products in stock and ready to ship whenever you place your order, usually within 3 working days of payment receipt, however, many of our items are hand-made artisan products and some may take a few days extra to be ready.

Product specification

Our products are mainly hand-made which means that whilst we take every precaution to ensure that the products we send to you match the one that you have seen on the web-site it is inevitable that there will be small deviations in size, colour and finish. If there is any significant difference we will ask for you to confirm that you do still want the goods prior to shipment. Hand-carvings and hand-made products are just that, they are beautiful one off pieces of Artisan work, and we celebrate this at Thai Artisan.

Shipping, Insurance & Tax

Shipping

We ship to almost every country in the world, and always use the most cost effective method to reach your door safely, for smaller packages (up to 20kgs), we use Thailand Post Economy Airmail (SAL), typically deliveries to Australia & Asia take 10-14 days, Europe 14-21 days & USA & Canada 21-28 days. For larger packages (21kgs - 40kgs) we ship by FedEx or DHL, usually delivering worldwide in 5-7 days. For larger items still, or larger volumes we recommend shipping by sea as the most cost effective method, albeit deliveries typically take 2-3 months.

Insurance

Shipping insurance is NOT included in any of our quoted prices, this is an additional cost option which has to be specified by the customer.

Tax

Any taxes or duties that are applied within the destination country are not covered within our quoted prices, and are therefore the responsibility of the buyer.

FAQ's

Does Thai Artisan offer wholesale pricing or discounts to designers?

Yes - we always welcome wholesale & design enquiries, please contact us by phone or email to discuss your items of interest, we always offer the very best prices possible!

How does Thai Artisan select products for its website?

We go through a strict process, ALL products must meet the following criteria to be considered for our web site: Environmentally sound: respect and reflect the complete cycle of ecology, expressly they must be from renewable sources. Functionality & value: they must provide clear and obvious value to the purchaser. Distinctive: all products considered MUST be either unique or at least have unique aspects, things that can't be found elsewhere! Nurturing: they must foster a feeling of well-being, comforting & karma over the purchaser, in whatever aspect of the home they are located.

If I buy more than one item at a time, do I get a shipping discount?

Whatever savings we can generate by shipping multiple items, we are always happy to pass back to you our highly valued customer, this typically is done as a partial refund directly after we have shipped (or just as soon as we know exactly the shipping costs). Please contact us by phone or email to discuss your potential requirements.

Thai Artisan

Help

Contact Us

By phone: (+66) 779 20051

By fax: (+66) 779 20051

By email: info@thai-artisan.com

By post:

Thai Artisan

PO Box 102

Koh Samui Post Office

Nathon

Suratthani

Thailand

84140